A loose roller at the bottom of the customer’s garage door caused it to come off track on that side.
After the customer moved her car out of the garage, we disconnected the garage door and lifted it off its tracks completely. We removed the faulty roller hub, and screwed it back in tight and properly before reinstalling the roller itself. The garage door went back on track smoothly, and when reconnected it opened and closed without issue.
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* $29 service call - deducted from the service
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